Graditude

Elevating Mentorship with Graditude

Context

Graditude is a mentorship platform designed to connect mentees with mentors across various industries. As the platform is scaling, it struggles with inefficient mentor-mentee matching, leading to disengagement for users and difficulties for admins in managing connections.

Opportunity

To optimize the mentor-mentee matching experience, increasing user engagement and satisfaction while providing admins with the tools to efficiently scale and manage impactful mentorship programs.

Problem Statement

Mentees face challenges in identifying suitable mentors, leading to disengagement, while mentors struggle with evaluating the potential of mentee connections. Admins lack the tools to track and foster meaningful matches, affecting overall program success

Approach

Understanding the Problem and Crafting a Solution

Data Analysis

Analyzing & segregating the user research data

Defined Metrics

Pain Points - Aligned design needs with business goals

For Mentors

Alignment Challenges: Difficulty finding mentees with shared goals and aspirations.
‍Limited Insights: Lack of clear visibility into mentee progress and engagement.
‍Fragmented Communication: Disjointed messaging and feedback channels reduce efficiency.

For Mentees

Complex Onboarding: Overly complicated sign-up process causes friction.
Inaccurate Matches: Mismatched mentor pairings lead to dissatisfaction.
‍Lack of Clarity: Unclear mentor availability and expertise, leading to confusion.

For Admin

Manual Processes: Reliance on manual tracking and management of user activity.
‍Insufficient Analytics: Limited data hampers informed decision-making and scaling.
‍Scalability Issues: Difficulty managing platform growth without streamlined processes.

Designing solutions

Ideation (Personas)

User flow

Key Features of the User Flow:
‍Tailored Experiences: Differentiated pathways for mentors, mentees, and admins to meet their specific goals.
‍Intuitive Navigation: A clear, logical structure reduces cognitive load and accelerates task completion.
‍Scalability: Designed to adapt to future user roles or additional features seamlessly.

Design

Wireframes

Design system

Prototypes

Conclusion & Next Steps

While the platform is yet to be launched, the iterative design process and stakeholder collaboration have laid a strong foundation for success.

Once live, I anticipate the design will: Enhance mentor-mentee connections, improving engagement and satisfaction.Simplify administrative oversight, reducing operational bottlenecks. Deliver a scalable and user-friendly solution aligned with Graditude’s mission.
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This project provided a unique opportunity to design a user experience that bridges the needs of mentors, mentees, and administrators within a cohesive platform. By leveraging stakeholder feedback, analyzing user pain points, and crafting intuitive flows, I delivered a solution that promises to streamline communication, task management, and scheduling.

Reflections & Key Takeaways

‍User-centric insights drive impactful design: Organizing and analyzing stakeholder-provided data helped uncover critical user needs, shaping a solution that caters to all user roles effectively.
‍Iterative collaboration is key: Continuous feedback from stakeholders ensured alignment with business objectives while refining the design for usability and efficiency.
‍Flexibility and adaptability: Designing for scalability ensured the platform could evolve to meet future needs.

Graditude

Timeline

Role

Domain